Privacy Policy

Last updated: 02/02/2026
Castletown Apartments (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

Who we are

Castletown Apartments
Website: https://castletownapartments.com

If you have any questions about this policy or how your data is handled, you can contact us using the details provided on our website.

What personal data we collect

We may collect and process the following personal data:

  • Name
  • Email address
  • Telephone number
  • Address or booking details (if provided)
  • Any information you include in enquiry or booking forms
  • IP address and basic usage data

We only collect personal data that is necessary for legitimate business purposes.

How we collect your data

We collect data when you:

  • Fill in a contact, enquiry, or booking form
  • Contact us by email or phone
  • Browse our website (via cookies and analytics, if enabled)
  • Make a booking or reservation

How we use your data

We use your personal data to:

  • Respond to enquiries and requests
  • Provide quotes, bookings, and services
  • Communicate with you about your booking or enquiry
  • Improve our website and user experience
  • Meet legal or regulatory obligations

We do not sell your personal data to third parties.

Legal basis for processing your data

Under UK GDPR, we process your data under one or more of the following lawful bases:

  • Consent (for example, when you submit a contact or booking form)
  • Contract (to provide the accommodation or services you request)
  • Legal obligation
  • Legitimate interests (such as running and improving our business)

Cookies and website analytics

Our website may use cookies to improve functionality and analyse website traffic.

Cookies may be used for:

  • Basic website functionality
  • Anonymous analytics and performance monitoring

You can manage or withdraw your cookie consent at any time using the cookie banner or your browser settings.

For more information, please see our Cookie Policy (if provided) or the cookie section within the consent banner.

Sharing your data

We may share your data with trusted third parties only where necessary, such as:

  • Website hosting providers
  • Email or IT service providers
  • Analytics providers (if enabled)
  • Payment or booking processing providers (for reservations)

All third parties are required to handle your data securely and in compliance with data protection law.

How long we keep your data

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

Your data protection rights

Under data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: www.ico.org.uk

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.